Frequently Asked Questions
Orders & Payments
1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
2. Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations may not always be possible. Please contact us within 12 hours of placing your order for any changes.
3. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package in real time.
Shipping & Delivery
4. Where do you ship?
We ship worldwide! Please note that shipping times may vary based on your location.
5. How long does shipping take?
- USA & Canada: 7-15 business days
- Europe: 10-20 business days
- Rest of the world: 12-25 business days
6. How much does shipping cost?
Shipping is always free.
7. Do you offer express shipping?
Currently, we only offer standard shipping to keep our prices affordable, but we’re working on adding express options soon!
Returns & Refunds
8. What is your return policy?
We offer returns within 14 days of receiving your order. Customers must contact us for return approval before sending any item back. Returns are at your expense, and we will issue a store discount voucher instead of a refund.
9. How do I start a return?
- Contact us at info@vibebalanceflow.com within 14 days of receiving your order.
- We will provide return instructions and an address.
- Once we receive and inspect the item, we will issue your store voucher.
10. What items are non-returnable?
Personal care items, gift cards, and final sale items are not eligible for return.
Products & Quality
11. Where do your products come from?
Our products are sourced from trusted suppliers worldwide, ensuring quality, affordability, and unique selections.
12. Are your products eco-friendly?
Many of our products are made from sustainable and natural materials such as bamboo, cork, and eco-friendly silicone. Product details specify materials and sustainability information.
13. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order with photos of the issue. We will resolve the problem by sending a replacement or offering store credit.
Contact & Support
14. How can I contact customer support?
You can reach us via email at [Your Email] or through our [Contact Page]. We respond within 24-48 hours on business days.
15. Do you have a loyalty or rewards program?
Not yet, but we’re working on it! Stay tuned for exciting discounts and rewards in the future.
💫 Still have questions? Reach out to us—we’re happy to help! Live your best life with Vibe Balance Flow. ✨